Exed earns SAP Customer Loyalty Award
More than technology, trusted business value

Exed Receives SAP’s Customer Loyalty Award: More Than Technology, A Partner That Delivers Real Value

Digital transformation is inevitable, but what sets successful companies apart is the choice of a partner that goes beyond system implementation. At the latest SAP Partner Success Forum, Exed Consulting was recognized with the Customer Loyalty Award — a distinction that highlights exactly this: the ability to connect SAP solutions directly to business KPIs and consistently deliver measurable value.

Recognition That Validates Our Purpose

SAP evaluates the Customer Loyalty Award based on three key pillars:

• Connecting solutions to business KPIs;
• High NPS (average above 8.5/10);
• Zero escalations, demonstrating governance, maturity, and trust in delivery

This award validates Exed’s way of working: placing the customer at the center, ensuring technology is always at the service of strategy. More than implementing SAP, our mission is clear: to generate tangible value in every engagement.

The Role of the Customer Success Partner (CSP) 

A key differentiator for Exed is the Customer Success Partner (CSP), a unique role that accompanies the client from pre-sales to post-go-live.

The CSP ensures that:

• The roadmap remains aligned with business objectives;
• Adoption and usability of SAP solutions are sustainable;
• Results are transparent at every stage;
• Continuous improvement and risk anticipation are in place.

According to SAP, this model fosters long-term relationships and maximizes the value of implemented solutions.

Beyond Technology: Understanding Processes and Building Trust 

Exed’s real strength lies in understanding client processes and being actively involved in their objectives. This approach allows us to align technology, operations, and results — transforming each project into a trusted journey.

What our clients say:

“Having a partner with us throughout the entire process (ECC to SAP S/4HANA migration), knowing they would be with us in every moment, was fundamental. We knew we would face challenges, but we had the confidence and commitment from Exed that we’d face them together.”
— Sabrina Guedes, General IT Manager at Votorantim

“Thanks to Exed we found a new way to implement projects — with an agile methodology, lots of collaboration, guidance, and teaching. They showed us new paths, enabling transformation with Project Management in less time, at lower cost, and with full support.”
— Carla Farley, Project & Supply Chain Process Manager at Saint-Gobain | Argentina

“With Exed we felt confident thanks to the support, knowledge, and know-how they shared… always focused on improving the customer experience.”
— Fernando Ferrari, Project & Supply Chain Process Manager at Saint-Gobain | Argentina

“Exed’s partnership and involvement in developing our results is crucial. They don’t just deliver the tool, they embrace our purpose and help us achieve our goals.”
— Natália Sousa, Sales Operations Projects Specialist at Electrolux

“What I value in a partner like Exed is not only the technical side of the tool, but also their contribution to our business processes.”
— Edgar Ribeiro, Head of Logistics at Claro

Excellence in Every Delivery

Our results reflect this commitment:

• NPS consistently above 8.5;
• Zero escalations;
• Projects aligned with SAP global benchmarks.

Each achievement is proof of our philosophy: the customer at the center, always.

Conclusion

Receiving the Customer Loyalty Award is an honor, but above all, it symbolizes the trust of our clients. It validates Exed’s role as a partner that understands processes, connects technology to business outcomes, and ensures every step generates real value.

More than technology, Exed is partnership, commitment, and excellence.